Privacy Policy

Home Creations UK Limited are committed to protecting and respecting your privacy. We will process your personal data in accordance with the law. As a data controller and we will process your personal data inline with the General Data Protection Regulation (EU) 2016/679.

This Privacy Policy governs the manner in which Home Creations UK Limited collects, uses, maintains and discloses information collected from users (each, a "User") of the www.homecreations.co.uk website ("Site").  In relation to data protection legislation, the data controller is: Home Creations (UK) Limited (Company Registration No: 3762946)

By visiting www.homecreations.co.uk - you are accepting and consenting to the practices described in this privacy policy.

1. PERSONAL IDENTIFICATION INFORMATION

1.1 - We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously.

Please Note:  No payment information, such as a credit card number, is ever stored within our site.  Payments are only pre-authorised for the request order amount and only processed prior to the order being dispatched.  We cannot view your complete payment information, re-process or increase the pre-authorised amount.

1.2 - We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information.  We do not share personal information with any 3rd parties - except where necessary to provide the service, e.g. Royal Mail, Parcelforce etc.

1.3 - At the point of ordering Users have the option to create an account - to enable order tracking, view order history, downloading of sales receipts etc.  You can update or amend your details by accessing the account with the provided username and password.

1.4 - If you have created an account and would subsequently like to delete this account - please complete the following form.  User account will be deleted within 48 hours (working week) from receiving the request.  

>> Account Removal Request - click here

1.5 - A record of your sales receipt will be securely retained internally for warranty issues, company taxation purposes etc.

2. NON-PERSONAL IDENTIFICATION INFORMATION

2.1 - We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

2.2 - Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

2.3 - How we use collected information

Home Creations UK Limited collects and uses Users personal information for the following purposes:

 - To improve our Site and customer service
 - Your information helps us to more effectively respond to your customer service requests and support needs.
 - To personalize user experience
 - We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
 - To process transactions
 - We do not share this information with outside parties - except to the extent necessary to provide the service.

2.4 - The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions.

We do not operate a mailing list - and will only contact you in relation to your order or enquiry.

3.  HOW WE PROTECT YOUR INFORMATION

3.1 - We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

3.2 - Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.  Our Site uses SagePay and Paypal which both meet PCI DSS v3.2 Level 1 compliance and also use SSL encryption for transmission of data - in order to create as secure of an environment as possible for Users.

4.  THIRD PARTY WEBSITES

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

5.  CHANGES TO THIS PRIVACY POLICY

Home Creations UK Limited has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

6.  YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

7.  CONTACTING US

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Home Creations (UK) Limited
Forres Storage (Moorings Mediquip Group)
21 West Road, Greshop Industrial Estate  
Forres
Moray
IV36 2GW
United Kingdom

Tel: 023 8097 0697

sales@homecreations.co.uk

VAT No: 474 4127 45
Company Registration No: 3762946

This page was updated - 21.05.2018